Free tool
AI reply to Google reviews, free
Paste a Google review and this AI reply generator writes an answer in the customer's own language — English, Tagalog or Taglish — that you can edit and post in under a minute.
How do I reply to a Google review in Taglish or English?
Paste the review into Mapkita's free AI review reply generator and pick the star rating. It writes a reply in the customer's own language, English or Taglish, which you edit and post from your Google Business Profile.
How it works
- 1Paste the review exactly as the customer wrote it, and pick the star rating.
- 2The AI reads the language and tone of the review and drafts a reply in the same register: formal English stays formal, Taglish gets Taglish back.
- 3Read the draft and change anything that is not true for your shop — a name, a promise, a detail only you know.
- 4Copy it and post it on Google. Nothing is posted for you from this page.
Why it matters
Every review is read by two audiences: the customer who wrote it and the next ten people deciding whether to walk in. A reply tells both that someone is minding the shop. Google also counts responsiveness as a signal of an active business, so an unanswered page of reviews works against you twice.
Knowing what to say is easy; saying it forty times a month without sounding like a template is the hard part. Answering in the customer's language matters here: a Taglish review answered in stiff English reads as a form letter. For the one-star reviews, read how to reply to a negative Google review before you post anything.
If you want replies drafted as soon as reviews arrive, with the difficult ones held for you, that is what Mapkita's autopilot does.
Frequently asked
- Can AI respond to Google reviews?
- It can draft the reply, and for routine positive reviews the draft is usually right as it is. You still post it from your own Business Profile, and you should read it first: the AI does not know what actually happened at your counter.
- Is it safe to let AI answer reviews automatically?
- For five-star reviews, mostly yes. For complaints, refunds, health or anything legal, no — those need a person. Mapkita never publishes a reply to a one- or two-star review on its own.
- Should I reply in English or Taglish?
- Match the customer. If they wrote in Taglish, a warm Taglish reply reads as personal; if they wrote formal English, answer in formal English. Mixing registers is what makes a reply sound copied.
- How fast should I reply to a Google review?
- Within a day or two. A fast reply to a complaint can turn it around while the customer still cares; a reply three weeks later only speaks to future readers.
- What should I never say in a review reply?
- Never argue, never share the customer's personal or health details, never offer money or a freebie in public, and never ask them to change the rating. Take the fix to a private message.
Tired of writing replies?
Mapkita drafts a reply to every new review in the customer's language. Five-star thank-yous can go out on their own if you allow it; complaints always wait for you.